Solar Wales – A Trading Name of O&F Safety and Compliance
Last Updated: 19/09/2025
At Solar Wales, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or engage with our services. Solar Wales is a trading name of O&F Safety and Compliance, and this policy applies to all activities carried out under that name.
1. Information We Collect
We may collect and process the following types of information:
Personal Information – such as your name, address, email address, and phone number, when you fill out forms on our website or contact us directly.
Service Information – details relating to your property or business, including site survey information, energy usage, and system requirements.
Technical Data – including your IP address, browser type, operating system, and browsing behaviour when using our website.
Communication Records – any correspondence between you and our team, including emails, calls, or live chat records.
2. How We Use Your Information
We use your personal data for the following purposes:
To provide you with information, quotes, and services that you request from us.
To manage and carry out installations, maintenance, and aftercare services.
To improve our website, services, and customer experience.
To comply with legal obligations and regulatory requirements.
To communicate with you regarding your enquiries, projects, or ongoing support.
With your consent, to send you marketing updates or news relating to Solar Wales and O&F Safety and Compliance.
3. How We Share Your Information
We will never sell or rent your personal data to third parties. We may share information with:
Trusted partners and contractors who work with us to deliver our services (e.g., installation teams, product suppliers).
Regulatory bodies or government authorities where required by law.
Service providers that support our operations (e.g., IT systems, website hosting).
All third parties are required to respect your data and handle it in line with UK data protection laws.
4. Data Security
We have put appropriate technical and organisational measures in place to protect your personal information from loss, misuse, unauthorised access, alteration, or disclosure.
5. Data Retention
We only keep your personal data for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements.
6. Your Rights
Under UK GDPR and the Data Protection Act 2018, you have the right to:
Request access to the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request erasure of your personal data, where legally applicable.
Object to processing of your data for certain purposes, including direct marketing.
Request restriction of processing or transfer of your data.
To exercise these rights, please contact us using the details below.
7. Cookies
Our website uses cookies to improve functionality and user experience. Cookies may collect information about your browsing behaviour. You can control or disable cookies in your browser settings, but some parts of the site may not function properly without them.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in the law, our practices, or our services. Please review this page periodically for the latest updates.
9. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
Solar Wales (O&F Safety and Compliance)
Oak House, Henfaes Road, Tonna, SA11 3EZ
info@solar-wales.com